Contact Options
You can contact support from Settings > Contact in the app or by email at [email protected].
Support can help with account, login, partner matching, diary saving, image upload, notifications, deletion requests, and privacy requests.
Do Not Send Sensitive Diary Content
Do not include diary body text, private images, or sensitive partner information in support messages. Send only the minimum information needed to diagnose the issue.
If you need to send screenshots, consider hiding private diary content, invite codes, tokens, and email addresses first.
Useful Details
Helpful details include the date of the issue, app version, device type, error message, and steps to reproduce.
For account deletion or privacy requests, Ours may request the account email or nickname to verify ownership.