Account Deletion

This page explains how to delete an Ours account operated by team samgakji.

The Privacy Policy is available at https://ours.ink/privacy.

Log in to the app and open Settings.

Select Delete account and complete the confirmation flow.

After deletion completes, the app signs out and returns to the sign-in screen.

If you deleted the app, cannot log in, or need a broader deletion request, email [email protected].

If possible, use the subject "Ours account deletion request" and include the account email, nickname, and requested deletion scope.

We may request additional information to verify account ownership or legal guardian authority.

After verification, Ours takes reasonable steps to delete or de-identify account data, profile data, authentication-related account records, partner connection data, user-created diary data and images, and support data linked to the account from active service systems.

Backups, security logs, incident diagnostics, abuse/fraud prevention records, legally required records, and shared content already shown to a partner may not be deleted immediately from every system.

Given current system behavior, Ours does not promise that every object-storage image, backup, or log is fully deleted immediately when an account is deleted.

In-app deletion is processed as soon as reasonably possible. Email requests are acknowledged and processed as soon as reasonably possible after identity and request scope are verified.

Ours may reply by email when processing is complete or when additional verification is needed.

To check the status of a deletion request, contact [email protected].